Shipping & Delivery
Most credit and debit card orders are shipped the next business day. Mail orders are shipped once payment is received.
The shipping choices for online orders shipped within the United States and Internationally are First Class and Priority. We also offer FedEx
Please note: We do not ship orders on Saturday or Sunday. Any order placed on Saturday, Sunday or a national holiday will be shipped on the next business day.
Below are the shipping options:
United States of America
For all Canadian shipments, Silky's Garden will not be held responsible or liable for any problems that result at your local customs office. If customs duties are assessed, these are in addition to your shipping charges and must be paid directly by you. No refunds will be given for items that are seized at your local customs office.
Silky's Garden will not be held liable for any customs duties or taxes that arise from your local customs office. Silky's Garden will also not be held responsible for any additional fees the local carrier in your country may charge.
All Other Countries
Please note that customs and import policies in some countries prohibit the importing of herbal and/or homeopathic products for personal use. It is your responsibility to check your country's policies. Because of increased vigilance in Germany, we no longer ship to Germany .
Estimated delivery time for items we have in stock is from date of shipment provided no problems occur with your local customs office. Some countries may require various types of import licenses. Silky's Garden will not knowingly ship any products to any countries that may require any type of license. Silky's Garden will not be held responsible or liable for any problems that result at your local customs office. No refunds will be given for items that are seized at your local customs office. Silky's Garden will not be held liable for any customs duties or taxes that arise from your local customs office. Silky's Garden will also not be held responsible for any additional fee the local carrier in your country may charge. Our international shipping prices reflect the base shipping charge not including customs duties, taxes and country specific fees. Our fees ONLY reflect the cost for us to ship your order to your country. If you are unsure of your country's import policies, please check with them before ordering.
Privacy & Security
We know that your privacy is very important to you. That's why protecting any personal information, such as your name, address, email address or phone number that you provide to us is of the utmost importance to Silky's Garden.
We have prepared this Privacy and Security Statement to let you know about how we collect, use, disclose and otherwise manage the personal information you entrust to us.
When you provide personal information to us, you are consenting to the manner in which Silky's Garden collects, uses, discloses and otherwise manages your personal information, as set out below.
We may collect personal information that you provide us when you:
·Purchase, order, return, exchange or request certain information about our products and services;
·Visit or register with our website or participate in another feature of our site, such as online purchasing;
·Enter into a contest or sweepstakes or respond to one of our surveys; or
·Provide us with comments or suggestions.
Shopping at Silky's Garden: When you purchase products, we will collect your pertinent information and keep a history of your purchases. We use this information to process your orders and to better assist you when you visit or call us as well as to improve our product and service offerings.
When you return previously purchased merchandise or request a refund or exchange, you will be asked to give your name, address, phone number and the reason for the return. We collect this information to help prevent fraud and assist us in determining quality control issues.
Other Uses of Personal Information: Silky's Garden uses personal information to continually assess and improve the products and services we offer. We would also like to inform you of products and services, sales and special offers that might benefit you. When you register online or participate in a survey, you will have the opportunity to sign up for e-mails about our products, services, sales and special offers.
We may also send you mail, email or call you with information about our product and service offerings if you have provided us with your name and address, email address or phone numbers.
Your Suggestions: We use your feedback, suggestions, survey information and comments solely to monitor and/or improve the use and features of Silky's Garden and our product and service offerings.
How Secure Is My Personal Information on the Silky's Garden E-Commerce Site?
We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you enter. Silky's Garden uses PayPal, one of the most credible companies on the Internet. It's important for you to protect against unauthorized access to your password and your computer.
Disclosure of Personal Information
Silky's Garden will not trade, rent or sell your personal information, without your prior consent, except as otherwise set out herein.
If your purchases are being shipped to you, we will share your shipping information on a confidential basis with our delivery service provider (U.S. Postal Service). Our delivery service provider is prohibited from using your personal information for any purpose other than making the delivery.
Sale of Business: Silky's Garden reserves the right to transfer any information we have about you in the event we sell or transfer all or a portion of our business or assets to a third-party acquirer.
Legal: Please note that Silky's Garden must provide your personal information in response to a search warrant or other legally valid inquiry or order, or to an investigative body in the case of a breach of an agreement or contravention of law, or as otherwise required by law. We may also disclose personal information to assist us in collecting a debt owed by you.
We want to assure you that Silky's Garden is dedicated to protecting your privacy. You can contact us or otherwise communicate your privacy concerns by:
·Accessing your registration information on our sites
·Writing to us at the address below (please include your e-mail address and phone number with your correspondence along with the information needed to support your request)
Silky's Garden, LLC
Additional Information About Our Website
Visiting our site: In general, you can visit our site without telling us who you are or providing us with any information. However, we collect the IP (Internet protocol) addresses of all visitors to our site and other related information such as page requests, browser type, operating system and average time spent on our sites. We use this information to monitor and improve our site.
Cookies: Our site use a technology called "cookies". A cookie is a tiny element of data that our site can send to your browser, which may then be stored on your hard drive so we can recognize you when you return. All pages on our site where you are prompted to log in or that are customizable require that you accept cookies. If you have registered with our site, these cookies:
·May let us know who you are
·Are necessary to access your account information (stored on our computers) in order to deliver products and personalized services
·Will provide us and our service providers with information that we will use to personalize our site in accordance with your preferences.
Cookies are also required to optimize your shopping experience in that they allow you to add multiple items to your shopping basket before checking out. You may set your Web browser to notify you when you receive a cookie. However, should you decide not to accept cookies from our site, you will limit the functionality we can provide when you visit our site.
Third party links: Our site may include links to the websites of our business partners, vendors and advertisers. Except as provided herein, we will not provide any of your personal information to these third parties without your prior consent.
Silky's Garden provides links to third-party websites as a convenience to the user. The inclusion of any link does not imply our endorsement of any other company, its websites, or its products and/or services. These linked websites have separate and independent privacy policies, which we recommend you, read carefully. We have no control over such websites and therefore have no responsibility or liability for the manner in which the organizations that operate such linked websites may collect, use or disclose and otherwise treat your personal information.
No data transmission over the Internet can be guaranteed to be 100% secure. While we strive to protect your personal information from unauthorized access, use or disclosure, Silky's Garden cannot ensure or warrant the security of any information you transmit to us on our sites.
Returns, Replacements Guarantee
We guarantee your satisfaction. We stand behind our products 100%. All products come with a 30 day Unconditional Guarantee.
In order to return an item, please contact us for a return authorization and instructions on how to return your order. Please note on the original invoice the reason for the return; whether the item has been opened and/or whether it has been used. If the return is due to an allergic reaction to a product, please give brief details of the reaction experienced and which products you reacted to.
Your PayPal account will be refunded as soon as we receive your returned goods. Please allow time for the refund to be processed by PayPal.
Please Note: Original shipping charges are not refunded in the case of a return, unless the return is a result of our error.
FL residents pay sales tax. Florida 7% sales tax will be added during checkout.
We choose PayPal for YOUR SECURITY - no credit card information is ever stored on our server!. PayPal is the premier secure transaction system on the internet, used by millions of people every day. Secure Ordering is through PayPal. You do not need a PayPal account to make a purchase or checkout. Simply click the link: "If you do not currently have a PayPal account" and proceed to checkout. If you have any questions please send an email to our help desk. We are PayPal verified with thousands of successful transactions completed. PayPal has complete buyer protection for online transactions. Please note: We are located in Florida. FL residents pay sales tax. FL resident's sales tax will be included in total at checkout. We gladly accept online payment with Visa, MasterCard, Discover, American Express and Echeck through PayPal. To make a payment by Echeck, you will need to open a free PayPal account, and then send your payment by Echeck.
Data Security and Encryption Policy
The security of your information, transactions, and money is the core of our business and our top priority at PayPal.
PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available). Before you even register or log in to our site, our server checks that you're using an approved browser - one that uses SSL 3.0 or higher.
Money Orders, Cashier’s Checks, Company Checks, & Personal Checks
Silky's Garden accepts money orders, cashier’s checks, personal checks, and company checks in U.S. Dollars only. Orders are processed upon receipt of a money order or cashier’s check. For personal and company checks, please allow up to 10 banking days after receipt for clearance of funds before the order is processed. We will charge a $25 fee on all returned checks.
The statements on this site have not been evaluated by the Food and Drug Administration. The products discussed are not intended to diagnose, treat, cure, or prevent any disease. The information on this site can be a valuable addition to the advice of your physician, but it is not intended to replace the services of trained health professionals. You are advised to consult with your health care professional in matters relating to your health and in particular regarding symptoms that may require diagnosis or immediate attention.
Updating Account Information
After becoming a Silky's Garden customer you may correct/update your personal information by clicking on "My Account", entering your email address and password when prompted. From your "My Account Dashboard" you have the ability to view a snapshot of your recent account activity and update your account information. Select a link to view or edit information.